Reframing a Migration Milestone Around Customer Impact
Completing a migration milestone exposed a gap between technical progress and customer impact, prompting a shift in how success was defined.
Clear Outcomes, Fewer Assumptions
Integration
I focus on the gap between what we ship and what actually changes for customers.
In this transformation, I’ve been helping teams slow down just enough to ask what outcome they’re trying to create — especially when delivery pressure makes that uncomfortable.
What I keep noticing is how often assumptions survive simply because no one has space to question them.
I’m drawn to practices that keep learning connected to delivery, even when plans are already in motion.
Training reflections
Completing a migration milestone exposed a gap between technical progress and customer impact, prompting a shift in how success was defined.
Continuing discovery during delivery exposed assumptions that would have shaped the migration in less useful ways.